TERMS and Conditions

The owner of the online shop ArtisanWool.com (hereinafter referred to as the online shop) is OÜ (registry code 16645934, located at Kastre vald, 62113 Tartumaa, ESTONIA, e-mail: info@artisanwool.com.

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Term of sales contract and information about goods and prices.

The sales terms apply to purchasing goods from the online shop. The prices of the products sold in the online shop are indicated next to the products. A fee for delivery of the goods is added to the price. The fee for delivery of the goods depends on the location of the buyer and the delivery method. The delivery fee is displayed to the buyer when the order is placed. Information about the goods is provided in the online shop next to a photo of the goods. Placing an order To order goods, the requested goods should be added to the shopping cart. To finalize the order, the required data fields should be filled in and a suitable means of delivery chosen. The total price is then displayed on the screen, which can be paid via a bank link or using another payment solution. The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop. If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 1-2 working days. Depending on the method of payment, the refund may take up to seven working days. Delivery Goods are delivered to countries worldwide. The delivery cost of the goods is borne by the buyer and the respective price information is displayed next to the delivery method. In Estonia, parcels will normally arrive at the location specified by the buyer within 3-5 working days of entry into force of the sales contract. Outside Estonia, goods are usually delivered within 3-10 calendar days. In exceptional cases, the goods may be delivered within a time frame of up to 30 calendar days. If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days on their website or in the order confirmation, the term specified by the online shop applies.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract entered into with the online shop within 14 days. The right of withdrawal does not apply if the buyer is a legal person. To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other way than is necessary in order to examine the nature, properties, and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop. If the products have been used in any other way than is necessary for the nature, characteristics, or functionality of the goods or they have wear marks, the online shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods. In order to return the goods, the buyer should submit a withdrawal application whose form can be accessed here and send it via e-mail no later than 14 days after receiving the goods. The costs of returning the goods will be borne by the buyer unless the reason for return is the fact that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective item). The buyer should return the goods within 14 days of submitting their application to do so or provide proof that the goods have been handed over to the carrier within that period. Having received the returned goods, the online shop refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the application for withdrawal. The online shop may refuse to process the refund until it receives the item that is the object of the contract or until the buyer submits proof that the item has been sent back, whichever happens first. If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the online shop, the online shop is not required to refund the consumer the amount exceeding the cost of normal delivery. The online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.